Objective
To raise awareness of the performance management cycle (goal setting, mid-year review, performance appraisal), improve communication between employees and leaders around expectations and objectives, strengthen alignment between strategic, operational, and individual goals, equip employees with tools to set, measure, and track SMART goals, and enhance open dialogue and create a feedback-rich environment.
Key Challenges
- Varying levels of awareness across departments
- Limited confidence in applying performance tools
- Gaps in communication between managers and team members around goals and feedback
Consulting Approach
Tharwah applied a five-phase approach:
- Assessment of current awareness levels through surveys and analysis
- Design of tailored learning tracks for different audiences
- Content Development using interactive methods and real-life scenarios
- Implementation via targeted knowledge events and virtual training
- Ongoing support through feedback loops and reinforcement activities
Outcome
As a result of the engagement, several impactful outcomes were achieved, including:
- Improved understanding of the full performance cycle
- Greater role clarity and ownership among employees
- Increased participation and engagement in performance dialogues
- Institutional foundation for fairer and more transparent evaluation processes
Insights & Learnings
This engagement emphasized the below:
- Engaging different audience levels (leaders, directors, employees) with tailored formats improved relevance
- Reinforcing behaviors through repetition and interactive content increased retention
- Using context-specific examples helped bridge the gap between theory and practice
Client Impact
The Ministry is now better equipped to embed a culture of performance. With improved awareness and stronger goal-setting capabilities, employees across all levels are more aligned, accountable, and engaged in driving results.
