The client aimed to build and implement a Quality Management System aligned with ISO 9001:2015 standards within one of its general directorates. Key objectives included closing existing system gaps, embedding a quality-driven culture, qualifying internal staff on quality practices, and achieving formal ISO accreditation. The client sought to establish a Quality Management System aligned with ISO 9001:2015 standards to enhance operational excellence. Key goals included identifying system gaps, promoting a quality-driven culture, qualifying internal resources, and achieving ISO accreditation through a sustainable, structured approach.

• Conducted a Gap Analysis to assess current management system compliance with ISO 9001:2015
• Developed and implemented a tailored Quality Management System aligned with ISO requirements
• Delivered awareness sessions and communication campaigns to promote a quality-driven culture
• Provided specialized ISO 9001:2015 training to the directorate’s team
• Established and supervised a Quality Committee to govern and sustain quality practices

Supported the directorate in achieving ISO 9001:2015 accreditation

• Facilitated internal auditor certification for a group of employees