The client sought to establish and operationalize a dedicated quality and organizational excellence management function. Additionally, the client aimed to raise its readiness for participation in the King Abdulaziz Quality Award. The engagement required building the strategic and operational foundations for the quality department, enhancing internal excellence capabilities, and supporting long-term continuous improvement planning.

• Developed the strategic framework for the quality and excellence department, including vision, mission, goals, and guiding principles
• Built an integrated operational model for the department, covering value chain, organizational structure, job descriptions, and service packages
• Prepared the award participation file for the King Abdulaziz Quality Award
• Planned and launched targeted improvement projects to enhance organizational practices
• Delivered awareness initiatives to educate internal teams on quality management and excellence standards
• Developed a three- to five-year excellence roadmap to guide the organization's continuous improvement journey