Objective
To build a strategic and integrated digital transformation roadmap, establish a unified and agile operating model that supports institutional efficiency, strengthen human capabilities and foster a culture of continuous improvement, develop governance frameworks, policies, and procedures aligned with best practices, and embed a culture of organizational excellence aligned with national standards.
Key Challenges
- Fragmented alignment between objectives and day-to-day operations
- Lack of integrated policies and execution standards
- Capacity limitations in applying structured performance and excellence models
Consulting Approach
Tharwah followed five structured stages:
- Current-State Assessment: Evaluation of organizational maturity, gaps, and improvement opportunities
- Strategic Framework Development: Alignment of goals with the entity’s vision and national digital transformation priorities
- Operating Model Design: Designing governance layers, roles, and responsibilities for scalable and adaptive operations
- Policy and Procedure Development: Institutionalizing digital, HR, and operational protocols in alignment with regulatory frameworks
- Organizational Excellence Enablement: Guiding the entity towards excellence certifications and aligning with audit standards (e.g., Lead Auditor readiness)
Outcome
As a result of the engagement, several impactful outcomes were achieved, including:
- Clear digital transformation vision and structured roadmap
- Integrated and agile operating model co-designed with the entity
- Documented policies and workflows adopted at the departmental level
- Improved organizational alignment and role clarity across departments
- Preparedness for future audits and excellence certifications
Insights & Learnings
This engagement emphasized the below:
- A phased approach enabled the entity’s teams to build buy-in gradually
- Combining technical assessments with organizational enablement bridged strategic and operational gaps
- A focus on empowering human capital was critical for sustaining transformation momentum
Client Impact
The project enabled the entity to lay the foundation for institutional excellence and scalable digital operations. They are now more equipped to lead sectoral transformation through a clear strategic vision, agile structures, and robust internal governance.
